Office Protocol:
 Office Email: aloetteofnwva@gmail.com
 Office Phone: 540-463-ALOE (2563) - Call/Text/Leave Voicemail
 Office Hours: Monday-Friday 9:00-2:30

**Please Email all issues & Aloette matters as first way of contact so there is a record of it; or call/text if it is an urgent matter that cannot wait. Please allow 24 hour response time.**

Office Team: 
Franchise Office Manager: Krystal Wolfe
Contact For:
-Customer & Consultant Support
 -Orders & Shipping Questions

 President of Aloette of NW Virginia: Crystal Clark
- Product Knowledge & Sales Training
 - Team & Leadership Development

What is Aloette's return/exchange policy? 
No money back refunds.
You may return your product (with proof of purchase) within six weeks from date of order and it will be exchanged for another product of equal value. Color items are excluded due to availability and seasonality, unless its due to damaged product or fault of our own. No exchanges on Beauty Club Subscriptions, Hostess Sprees or Discounted Items.

What do you do if your client needs to exchange or has a reaction?
First, find out why client wants to exchange if defective/damaged or wrong product shipped, then send picture to the office email (aloetteofnwva@gmail.com) for shipping claim and we can mail replacement with return label.
If the client is having a reaction, get a picture of the reaction and email the office with customer concerns. It is rare, but sometimes not everyone fits in the perfect skin care box, so we have to customize a regimen for them by switching out a cleanser, toner, or moisturizer. It may be as simple as a sensitivity to an ingredient and by process of elimination we can find the right product for their skin needs.
Also, keep in mind that sometimes when someone starts a new regimen that penetrates deeper, their skin may purge if they have a lot of skin congestion and adding the peel or probiotic parfait can help.
You can always send out samples for them to try!


How to cancel Beauty Club Subscription or Replicated Site?
You need to send a cancellation request to the office email prior to the date that its due to run. New consultants have a 3 month free website trial  & have the sole responsibility to let us know by email before the trial date ends  if they want it cancelled.
Beauty Club runs on the 1st Bi-Monthly & the Website runs on the 15th every month.

Where can the Monthly Specials be found?
All consultants & customers can find the monthly specials on our franchise website by clicking the 'News' tab.
Consultants can also find monthly specials in their back office under 'resources' along with the monthly email that is sent out the 1st of every month & in our consultant facebook group.

Why am I not receiving emails? 
Please be sure to add our email to your contacts so that it will not filter into another folder such as your spam/junk folder. You may also email the office to confirm the email we have on file is correct.

If I see other specials, deals, promotions, coupons, emails, videos, posts or any sales other than corporate or from my personal franchise, can I take advantage or offer them to my customers?
NO- Always check with your franchise president/franchise office to confirm if your monthly sales match. Our weekly & monthly promotions are always posted in our facebook consultant group, emailed to you & in our news section of our franchise website! Every franchise is different with different rules and we are always offering regular sales, giveaways, specials, bogo, pwp's & always what corporate offers monthly & more. When in doubt, ask before sharing and posting please. In conclusion, we will not honor any other sales promotions of any kind from other franchises.

I had a customer place an order, but did not get a paycheck?
All paychecks/payroll are printed out once your commission has hit $10 and above weekly on Fridays. Until it reaches $10+, it will stay as a carryover.

When do Show Orders Ship?
All Show Orders stay in entered status until the show closes. Once it closes, all orders will be shipped out together to hostess for her to distribute, unless it was an order on drop ship that was purchased from website or requested drop ship due to living too far away from hostess to pick up.