**Please Emailall issues & Aloette matters as first way of contact so there is a record of it. Please allow 24 hour response time.**
President of Aloette of NW Virginia: Crystal Clark - Product Knowledge & Sales Training - Team & Leadership Development
Effective Starting January 1st:
We now have an entire support team at Corporate. Please use the following contact info for business support starting January 1, 2019. For consultant use only do not give out to customers!!!! If in doubt email firstname.lastname@example.org or cc us on it so we are in the loop. For the next 6 months I will keep our training & info website up www.aloetteofnwva.com as new Flight system will be integrating more resources and training in the future and we want to have only one place to serve your business needs.
When submitting an email always include in email: Full Name as it appears on your Aloette Account, Order Number, Your ID# and Franchise/Team, and message/concern/action required
Consultant Support Issues go to: email@example.com (Alist registration, cancellation or billing, orders & parties (payment, tracking, missing, broken, incorrect, etc.), product override (monthly sales over $1000, gets 10% of sales at 75% off), login issues, website setup or password resets)
Admin Support Issues go to: firstname.lastname@example.org (direct deposit set up & payroll issues)
What is Aloette's return/exchange policy? No money back refunds. You may return your product (with proof of purchase) within six weeks from date of order and it will be exchanged for another product of equal value. Send an email to email@example.com with your full name as it appears on your account, franchise name, Consultant ID #, order #, and full details of the issue (including product description and numbers). Please outline which products are missing/incorrect/damaged. If the products were incorrect, please include which items you wish to receive so we can send them to you ASAP. No exchanges on Beauty Club Subscriptions, A-Lists, Kits, Power Packs, Supplies, Hostess Sprees or Discounted Items.
Why would clients skin change/purge? If the client is having a reaction, get a picture of the reaction and email firstname.lastname@example.org with customer concerns. It is rare, but sometimes not everyone fits in the perfect skin care box, so we have to customize a regimen for them by switching out a cleanser, toner, or moisturizer. It may be as simple as a sensitivity to an ingredient and by process of elimination we can find the right product for their skin needs. Also, keep in mind that sometimes when someone starts a new regimen that penetrates deeper, their skin may purge if they have a lot of skin congestion and adding the peel or probiotic parfait can help. You can always send out samples for them to try!
How to cancel Beauty Club Subscription or Replicated Site? You need to send a cancellation request 5 days prior to the date that its due to run. Cancel by sending email to email@example.com . Beauty Club runs on the 1st Bi-Monthly & the Website runs on the 15th every month.
Where can the Monthly Specials be found? All consultants & customers can find the monthly specials on our franchise website by clicking the 'News' tab. Consultants can also find monthly specials in their back office under 'resources' along with the monthly email that is sent out the 1st of every month & in our consultant facebook group.
Why am I not receiving emails? Please be sure to add our email to your contacts so that it will not filter into another folder such as your spam/junk folder. You may also email the office to confirm the email we have on file is correct.
If I see other specials, deals, promotions, coupons, emails, videos, posts or any sales other than corporate or from my personal franchise, can I take advantage or offer them to my customers? NO- Always check with your franchise president/franchise office to confirm if your monthly sales match. Our weekly & monthly promotions are always posted in our facebook consultant group, emailed to you & in our news section of our franchise website! Every franchise is different with different rules and we are always offering regular sales, giveaways, specials, bogo, pwp's & always what corporate offers monthly & more. When in doubt, ask before sharing and posting please. In conclusion, we will not honor any other sales promotions of any kind from other franchises.
When do Show Orders Ship? All Show Orders stay in entered status until the show closes. Once it closes, all orders will be shipped out together to hostess for her to distribute, unless it was an order on drop ship that was purchased from website or requested drop ship due to living too far away from hostess to pick up.